Assessment Description
Differentiate professional communication from normal communication. Provide specific examples of how you would communicate both face-to-face and virtually with your professional connections, such as a professor manager and coworkers, versus that of your peers, such as classmates, acquaintances, or friends.
Sample Solution
Professional communication is formal way of communication that should be taken serious and structured, It is purposeful, it is a critical aspect into conveying information concisely, and maintains a level of respect for both listener and speaker. In contrast, normal communication is informal, relaxed, and often includes code switching from peer to peer or family members. Informal speech is more spontaneous, often reflecting personal relationships, and may involve humor or casual expressions. While professional communication follows established etiquette for business or academic settings, normal communication is adaptable and can vary widely based on social context and individual relationships. (According to clear info.com) “a business context, effective communication allows organizations to establish and sustain relationships with customers, clients, employees, and stakeholders In general communication, effective communication is essential for building relationships, expressing emotions, and exchanging information”
I believe face to face communication and virtual communication provide both advantages and disadvantages on each side, In person communication lets you read the room in a more responsive way while also keeping tabs on body language. Virtual communication for some is a less intimidating versions of communication that lets bot sides feel more comfortable while asking and listening to each other. Personally I code switch with out even hesitating without while also code switching my train of thought changes depending on the the situation I am in, texting others and family members change as well as when I am communicating to the younger people in my family vs. when I am at work talking to a principal or students.
Reference
Aditya Soni (2023, May 19). 15 differences between Business Communication & General Communication. Clearinfo. https://clearinfo.in/blog/business-communication-vs-general-communication/
Assessment Description
Describe an issue related to communication that you have had with someone in an educational or professional setting. Describe whether the communication occurred in writing or verbally. Provide three strategies you could have utilized for a more positive outcome.
Sample Solution
We all may have had difficulties with communication even in professional settings and I am no exception to this. I have had moments in both my personal and professional life where I have experienced miscommunications or communicated poorly in situations that resulted in me having to face some kind of consequence. In my particular case, I will be discussing how I did poorly in college courses and the lab that was associated with the class in my first year in college. Alongside what I could have done at the time to prevent this I could have communicated better with my professor, asked for help, and networked with classmates to help. Instead of doing any of this I instead took the the route of accepting what was coming to me with my performance.
In this circumstance it was my first year out of high school and now in community college and I was struggling to make this adjustment. Despite this, I made an effort to understand everything for a couple of weeks but things began to change. Although my personal life would get in the way alongside my other struggles with this course and the lab I began to do very poorly. Barely showing up to class and doing quite poorly on quizzes. This would continue until the end of the course when my grades would have some rather unsavory results. I could have been a much better communicator with my professor and peers as I never properly did this because if a student just did this and said they didn’t understand “what exactly don’t they understand?” (Patterson, 2020) is the question that the professor will be unsure of themselves. I could be so much better about this and have taken the strategy of seeking help during and outside the classroom. The library at my college also had many resources such as tutors I could have sought and they could have helped me strategize what to do. Overall, What I should have primarily focused on was seeking help from all resources.
References:
Price, D. (2013, June 1). 10 career-tanking phrases to avoid using in the workplace: reframe and reword these 10 common phrases to improve workplace communication and professional outcomes. T+D, 67(6).
Assessment Description
The purpose of this assignment is to implement communication strategies for delivering negative news.
Select one of the following scenarios:
- You have failed a course in your program major and you have been notified by the financial services office that you will be suspended from playing your collegiate sport and you may lose your university scholarship. Draft a professional email notifying your coach of the news.
- You are a sales team manager at GCU and your department has just notified you that a new technology is being implemented in the workplace. This software is a management and time tracking tool that provides an efficient and transparent view of work tasks and current clients. The current software the department is using is being discontinued, which will require a manual migration of data from the old system to the new system. This is a very time-intensive and challenging migration; it will require change and new training. Draft a professional email to your team notifying them of the news and try to get buy-in for this new technology.
- You are moving on to different professional horizons and you must notify your supervisor that you will be resigning your current job position. The timing is inconvenient as you have been groomed for a management position. Draft a professional email that notifies your supervisor of the news.
- You are a student that recently failed a high-stakes assignment due to a misunderstanding. You are disputing the grade you received on the assessment and you have decided to email your professor. Draft a professional email to your instructor.
Write a 100-250-word email responding to the selected scenario. Your email should have a subject or title line that is consistent with the content of the message. Incorporate the conventions related to delivering negative news by including the following elements: - Buffer statement
- Reasons for the situation or decision
- Negative news
- Suitable or desired resolution
- Respectful closing
While APA style is not required for the body of this assignment, solid academic writing is expected, and documentation of sources should be presented using APA formatting guidelines, which can be found in the APA Style Guide, located in the Student Success Center.
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.
You are required to submit this assignment to LopesWrite. A link to the LopesWrite technical support articles is located in Class Resources if you need assistance.